We believe providing customers with real-time information when an outage occurs helps create a greater understanding of how the electric system works, and what we are doing to restore power. With this upgrade, you see what we see. The new map also gives us additional communication tools we can utilize in the event of a regional energy issue, such as controlled outages directed by ISO-New England.
- Outages & Emergencies
The map shows all Unitil lines up to customer load serving transformers. However, secondary lines, or lines that feed from these transformers out to homes and some smaller streets in more rural areas, are not included. It is possible for a small, local outage on these secondaries to not impact green lines. However, abubble would still appear on the map to represent this outage.
- Outages & Emergencies
During some outages, we may be able to perform a partial restoration and restore a portion of the customers impacted. In this case, some of the impacted area may turn green again after it has been restored, separating the bubble that represents the outage from the red or orange lines that represent the customer still out. In this case, crews are continuing to work the outage to restore the remaining customer
- Outages & Emergencies
No, we still need you to report your outage. Direct customer reports are still the best and most efficient means of ensuring your outage is in the system. You can report your outage online at Unitil.com or by calling out Customer Service Center.
- Outages & Emergencies
Payments made with Commercial and/or Corporate Credit Cards incur a 2.65% processing fee. This ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service. Learn more about this fee.
Please note that personal credit cards and electronic checks will not incur this fee. Find a full list of convenient ways to pay.
- Businesses
Each November Unitil includes an envelope in your Massachusetts or New Hampshire bill to support these two organizations.
Massachusetts Good Neighbor Energy Fund
The Massachusetts Good Neighbor Energy Fund (GNEF) has provided energy assistance to hundreds-of-thousands of residents in temporary crisis who are struggling to pay their energy bills and do not qualify for federal or state energy funds. Visit magoodneighbor.org to donate or learn more.
New Hampshires' Neighbor Helping Neighbor
New Hampshires' Neighbor Helping Neighbor (NHN) is a non-profit, 501(c)(3) charitable corporation created in 1986 to help utility customers who experience some sort of emergency or financial hardship but are unable to qualify for other government-funded energy assistance programs. Their grants are designed to prevent these customers from having their utility service disconnected because they are unable to pay their bills. Typically, they assist around 1,200 New Hampshire families each year. Visit nhnfund.org to donate or learn more.
All Customers:
Unitil works year-round with organizations in all of the states we serve to bring our customers new energy savings offers and solutions.
Find Rebates & Savings Programs
Maine Customers:
Rebates and incentives are available through Efficiency Maine, a statewide group that helps businesses and residents all over Maine use energy resources more efficiently, reduce energy costs, and lighten the impact on Maine’s environment.
Massachusetts Customers:
Rebates and incentives are available through MassSave.com. Your local electric and natural gas utilities and energy efficiency service provider are taking strides in energy efficiency. As one, we form Mass Save®, with the common goal of helping residents and businesses across Massachusetts save money and energy, leading our state to a clean and energy-efficient future.
New Hampshire Customers:
Rebates and incentives are available through NHSaves.com. NHSaves is a collaboration of New Hampshire’s electric and natural gas utilities working together to provide NH customers with information, incentives, and support designed to save energy, reduce costs, and protect the environment.
- Your Account
- Electric Service
- Gas Service
- Businesses
We’re always looking for new employees that will bring their energy for life to Team Unitil. To learn about our culture and benefits and view open positions, visit our Careers page.
- Company
Our Customer Service hours are 7:00 AM to 7:00 PM, Monday through Friday. However, you may call our automated system any time to make a payment, check your balance, or report your power outage toll-free at 1-888-301-7700.
Gas emergencies should be reported immediately to 911.
View our contact page to see a list of company holidays.
- Company
There are several reasons your power could be out (watch this video to learn more!). First, check your circuit breakers to see if any are in the “off” position. If they are all on, you can report your outage online or call 1-888-301-7700.
- Outages & Emergencies
- Electric Service