Frequently Asked Questions

While Unitil does not provide customers with solar panels, we allow (and in fact, encourage!) you to generate your own renewable energy in parallel with our electric system. Customers who generate more electricity than they need can push that electricity back out through their meters as a surplus, saving money on their electric bill.

Unitil currently provides natural gas to communities in Maine, Massachusetts and New Hampshire, but it is not currently available in all locations. View our service areas to see if there is natural gas service in your town or city. 打免费电话给我们 1-888-486-4845 to check availability on your street, or check the map on our 切换到Gas页面.

If you damage a utility pole or come across one, please call Customer Service toll-free at 1-888-301-7700.

There are many reasons your bill may fluctuate throughout the year. The number of days of the month, 季节的变化, and your monthly appliance usage can all have an impact. 利率 for electricity and gas also vary from month to month, due to larger factors such as energy demand and weather events (watch this video about rate changes).

We have many options to assist with paying your bill. We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies 在你的区域. If you’d like to discuss your options, you can always call us at 1-888-301-7700.

There are many adjustments you can make that can lower your monthly bill. One is to make energy efficient changes in your home or business. We offer electric and gas efficiency programs in partnership with local, state and federal agencies. These programs include sizable rebates and incentives for efficiency upgrades, improving your home comfort and convenience, and reducing your monthly energy costs.

Your monthly energy statement contains a lot of information and doesn’t always use straightforward terminology. We provide information on our website to help you decipher your bill, but if you have further questions, you can always contact our Customer Service team at 1-888-301-7700.

Pruning cycles allow us to control re-growth over a consistent percentage of a service territory and ensure that all areas are maintained over the same time period. 了解更多关于 our tree pruning practices.

Hazard or danger trees are dead or dying trees or limbs that are mechanically unstable or biologically unhealthy and pose a threat to our electrical facilities. We try to identify and remove these trees as early as possible.

Tree crews are an integral part of outage restoration during and following storms. We work with our tree contractors to reserve resources ahead of major storms, and communicate with crews during and after power restoration to address hazard trees and other compromises to our system.

Tree debris is not removed during or after storms; this is the tree-owner’s responsibility. Any debris that is a result of our standard trim cycles is removed or put through a chipper. Pieces not fitting into the chipper are cut into manageable lengths and left for the owner or designee.

We don’t remove debris after our tree or line crews remove branches or trees during unscheduled outages and other emergencies.